Returns & refunds

Bay 7 Collective · Melbourne, Australia

Condition & description

Every listing states the condition of the piece (e.g. Mint sealed card, Loose mint) and shows real photos of the actual item where possible. Please read the listing carefully before buying — these are collectible pieces, and what's described is what you'll receive.

If something's wrong

If your order arrives damaged, faulty, or doesn't match what was listed, email bay7collect@gmail.com within 7 days of delivery with photos of the issue, and we'll sort out a refund or replacement.

Change of mind

We don't offer change-of-mind returns as standard, given the collectible, often limited nature of what we sell — but reach out and we'll see what we can do.

Your consumer guarantees

Nothing here limits your rights under Australian Consumer Law. Regardless of this policy, you're entitled to a remedy if a product is faulty, not as described, or not fit for purpose.

How refunds work

Refunds are processed manually back to your original payment method once we've confirmed the issue. It can take a few business days to appear, depending on your bank or card provider.

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